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APPLICATION CRITERIA
Who can apply for help?
You must be:
- A Metrowater customer in the Auckland City area
- Paying rates to the Auckland City Council
It doesn’t matter if you are working or unemployed, if you have children or not, if you are a pensioner or a student, or if you are single or married. We will look at your individual circumstances when you apply.
How do I apply?
Everyone who wants to apply for help from the Trust will need to fill in an application form.
- Application forms are available from approved community and welfare organisations (including the Citizen’s Advice Bureaux in the Auckland City area, and relevant government agencies, church and community groups), from Metrowater or from the Community Trust.
- All applications are treated in strictest confidence.
What happens next?
Once you have completed the application form, post it to us at the address shown. You do not need a stamp. We will send a letter to confirm that we have received it and we will ask Metrowater not to take any further action to recover any bill arrears while we are considering your application. If you have an existing arrangement to pay your Metrowater bill, you should carry on paying while we consider your application. They will look at your water use, plumbing and appliances to see if there are ways we can help you conserve water and reduce your Metrowater bills. When the Trust is ready to consider your application, we will contact you. We may ask for an interview. We will let you know as soon as possible whether the Trust will be able to help you. The Trust meets monthly and applications are discussed at this time.
Important points to remember
Please complete the form in full and enclose proof of your income, so we can consider your application. If we don’t have enough information, the processing of your application may be delayed. Tell us as much as you can about why you need help. Everything you tell the Trust is kept strictly confidential. As the Metrowater Community Trust is not part of Metrowater, we cannot help you with other queries you may have about your Metrowater account.
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