Step one: The Trust’s administrator will work out whether or not you are eligible to be considered for assistance.
If you are not eligible, you will receive a letter saying your application has been declined.
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Step two: If you are eligible, Watercare will temporarily put your account on hold from its credit management processes until a decision is made by the Trust regarding your application. This means you will not have any debt collection procedures applied in the meantime, including water restrictions. |
Step three: You will have three weeks to meet with an approved budget advisor who will fully assess your financial situation. You will be sent a list of approved budget advisors as well as a form to take to the meeting. If you have received another bill from Watercare, you will be asked to take it to the meeting. It can be considered as part of your application.
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Step four: You and the approved budget advisor will work through the form together, identifying your income and expenses. The approved budget advisor will assess what you can afford to pay and return the form to the Trust on your behalf.
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Step five: The Trust will assess your application at its monthly meeting.
Depending on your circumstances, it may:
- approve a payment arrangement which may include a write-off of part or all of the amount owed to Watercare
or
- decline your application.
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Step six: The Trust will inform you and Watercare of its decision. Watercare will work with you to implement the approved payment arrangements.
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